Job Outline
Supervise the day-to-day operation of the
Reservations unit; ensuring effective coordination with internal and external
departments in order to provide accurate; friendly and professional services to
the travel trade/direct customers. Provide regular updates and reports to HQ
Implement the specified action plan for servicing of
enquiries and bookings for new and existing agents/direct customers in order to
ensure that service turn around times are maintained while enhancing all
opportunities for maximization of revenue
Supervise and motivate staff assigned to ensure
efficiency; policy maintenance and quality of product
Responsible for the timely and accurate issuance and
reporting of all documents by staff assigned
Responsible for the regular training on products and
systems so that technical skills for all staff are in line with the department
standards. Formulate competency based development plans by identifying areas of
growth/concern
Plan the monthly schedule and annual leave plans of
assigned staff in a manner that service delivery and operational efficiency is
not affected
Co-ordinate the distribution of Emirates Holidays
brochures to the travel trade and direct customers and ensure that all relevant
promotional and collateral material are adequately stocked and displayed
Assist the Sales Manager in setting objectives at the
beginning of the financial year for all staff assigned and in conducting
interim/ annual reviews
Continuously review internal processes and
procedures; and provide recommendations for process improvements and cost
savings. Ensure that commercial alignment with Emirates is being implemented
Develop and maintain healthy professional relationships with the travel trade/direct customers/ corporate accounts to the benefit of the department including active account
management and sales visits
Critical Competencies
Problem Solving & Decision Making
Adaptability & Innovation
Organising for Results
Interpersonal Ability
Team Work
Initiative and Commitment to Achieve
Apply Via The Following Link