Job Description
Identifies customer needs and fulfils
it with proper bank’s products or services
Handles customers’ requests/inquiries
related to their accounts, products and services in a professional manner and
serves all customers regardless of segment up to the level of their full
satisfaction
Promotes and sells the bank’s products
and services to achieve the yearly set targets
Ensures that brochures are up to date
and in place
Carries and handles efficiently
custody items, keys as per custodian matrix and relevant policies and
procedures
Uses cross-selling techniques with
EGBANK existing customers
Adheres to Branch Operating Model
Ensures that customers’ profiles are
updated through implementing the KYC principle (Know Your Customers)
Migrates customers to various channels
(ATM, cheque deposit box)
Carries out any task requested by the
Senior Relationship Officer and the Branch Manager
Makes calls upon request to EGBANK
existing clients
Job Requirements
Bachelor degree in finance or business
administration
Baking principles
Fluent in English and Arabic (Writing
and speaking)
0 – 3 years of experience in customer
service or any related field of work
Apply Via The Following Link