وصف الوظيفة
Respond to incoming inquiries from clients via phone, email, or chatProvide accurate information about Talaat Mostafa Group's properties, services, policies, and procedures
Assist customers in understanding the company's offerings and guide them through the process of purchasing or leasing properties
Handle and resolve customer issues, documenting interactions in the CRM system
Collaborate with sales agents and other team members to provide a seamless customer experience
Schedule property viewings and follow up with clients to ensure satisfaction
Maintain a high level of knowledge about the company’s listings, services, and real estate market trends
متطلبات الوظيفة
Experience: 0-2 years in customer service, call center, or related field; experience in real estate is a plusSkills
Strong verbal and written communication skills
Active listening skills with the ability to understand client needs
Ability to stay organized, multitask, and handle high volumes of calls or messages
Familiarity with CRM or call center software is beneficial
Positive attitude, problem-solving abilities, and teamwork orientation