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As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Provide accurate information on HSBC products, services, and procedures
Identify customer needs and offer appropriate solutions or escalate when necessary
Ensure all interactions comply with HSBC's service standards and regulatory requirements
Maintain accurate records of customer interactions and transactions
Contribute to team goals by achieving individual performance targets
Skills & Competencies
Strong communication and active listening skills
Customer service orientation with proble solving ability
Ability to multitask and manage time effectively in a fast-paced environment
Team player with adaptability to changing business needs