Job Description
Cash Transactions
Handle all Teller function accountabilities when assigned as a Teller
Process customers’ OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.
Operations
Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator
Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals
Floor Management
Handle all Floor Manager & Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer
Meet & greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account
Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance)
Customer Relationship Management
Handle all Customer Relationship Officer accountabilities when assigned
Own and handle customer queries by taking ownership and responding in a timely manner
Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards
Open all types of accounts (current, savings, time deposit, saving certificates)
Qualifications & Experience
Bachelor's degree in accounting, finance, business or related field
From 0 – 3 years of retail banking experience
Skills
Good communication skills
Good Problem-solving skills
Detailed oriented & well organized