Responsibilities:
Manage large amounts of incoming/outgoing calls promptly
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, and provide solutions and alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in an understandable way
Meet the team's qualitative and quantitative targets
Requirements:
Bachelor's Degree is required.
At least 1 year of Experience in the same role.
Good Command of English.
Excellent Customer service and complaint-handling skills.
Strong communication skills, both written and verbal.
Ability to multi-task, prioritize, and manage time effectively.
Active, dynamic, and open to learning.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.