Job Description
Receiving incoming calls from customers
Responding to customers’ questions and inquiries about the bank’s various products.
It effectively reduces manual transactions and contributes to increasing the use of digital channels such as online banking and other digital systems.
Executing customer requests in line with bank policy and procedures.
Collecting complaints related to credit company customers, coordinating with the bank’s internal departments, and working to resolve them.
Recording requests, inquiries and complaints on the bank’s CRM or applications to track them properly.
Adherence to sector and bank specific quality standards for serving corporate clients.
Intermittent selling of the bank’s products and services and referring to the product manager in the sector.
Handling and implementing tasks specified by the direct manager.
Having a high level of knowledge of monetary and commercial products and the bank’s services.
Identifying the needs of corporate customers and meeting them correctly.
Providing customers with a high level of support regarding the bank’s digital products launched by the cash management team in the sector.
Follow corporate customer service management policy and procedures
Job Requirements
0- 2 years of relevant Banking experience.