Job Description
Log calls received on the query management system indicated customer and query related details
Ensure that calls logged correspond to calls received (number of calls) on a daily basis
Perform Customer Identification and verification for each customer in accordance with procedures as set out prior to raising any information or performing any action on their accounts
Own the resolution of customer quires by responding to their requests at the first instance using all the bank’s systems available.
Ensure that all the details pertaining to the complaint is obtained from the customer, log all required details into the relevant method
On a daily basis, collect the complaints information and submit to the call center team leader to analyze.
Job Requirements
University Graduate is must
Strong people skills
Strong telephone skills
Good computer skills
Excellent customer focus skills