Job Description
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations.
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
Targets on efficiency, quality and effectiveness
Adherence to documented policies and procedures.
Owns and resolves issues and understands how and when to escalate .
Knowledge of Group compliance, Operational Risk.
Maintains HSBC internal control standards
Awareness of all elements of Operational Risk associated with the role.
Job Requirements
should have maximum 1 year of relevant experience and good command of English
Location: Heliopolis