Job Details
Experience Needed:1 To 3 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:5000 To 7000 EGP Per Month
Job Categories:
Customer Service/Support
Skills And Tools:
Customer CareCustomer ServiceCustomer SupportMicrosoft Outlook
Job Description
Tasks & Responsibilities:
· Respond to customer queries in a timely and accurate way via phone.
· Provide knowledgeable answers to the customers' inquiries.
· Find appropriate solutions to questions and problems received.
· Be in communication with partners at destination.
· Keep records of customer interactions, transactions, comments, and complaints.
· Perform the necessary & right action on systems and tools in order to fulfill the customer request properly.
· Collect and analyze customer feedback
Job Requirements
Education: Bachelor’s degree
Experience: 1-3 years of experience.
Skills:
Ability to communicate correctly and clearly with all customer.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Work successfully in a team environment as well as independently
Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word, and Internet Explorer
English (required)