Job Description
Answers (or makes) phone calls from
our HSBC customers in a polite and friendly way, instilling customer confidence
and resolving customer’s issues at first contact where possible
Delivers what is promised in line with
customer expectations
Provides excellent customer service to
basic inbound customer calls by keeping up to date on training and internal
communications
Targets on efficiency, quality and
effectiveness
Adherence to documented policies and
procedures
Owns and resolves issues and
understands how and when to escalate
Knowledge of Group compliance,
Operational Risk
Maintains HSBC internal control
standards
Awareness of all elements of Operational Risk associated with the role
Job Requirements
should have maximum 1 year of relevant
experience and good command of English
Location: Heliopolis