Job Description
Greet and welcome guests as soon as they arrive at the office.
Proceed with Check-in & check-out processes on the system.
Brief the guests about the activities, info & expectations.
Reservation confirmation calls.
Direct visitors to the appropriate person and office.
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Job Requirements
English language is a must (verbal/written)
Social & welcoming attitude
Good listener
Hospital attitude.
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Formal e-mail writing
Ability to be resourceful and proactive when issues arise
Customer service attitude
High school degree; additional certification in Office Management is a plus