Customer Support Advisor
Full TimeShift BasedWork From Home
_VOIS Egypt-
Alexandria, EgyptPosted 1 day ago21Applicants - 20 open positions
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Job Details
Experience Needed:Not Specified
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Salary:Confidential
Job Categories:
Customer Service/Support
Skills And Tools
Customer CareCustomer ServiceCustomer SupportFluency in EnglishEnglishCall CenterVodafoneVOIS_VOISVodafone UKVodafone IRVodafone Intelligent solutionEnglish call centerRemoteonline interviews
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Job Requirements
Fluency in English is a Must
Being Egyptian
Ready to commit to a full-time job
Stable internet connection
being above 18 years of age