Competencies
Technical Knowledge; Flexibility; Concern for
effectiveness; Creativity/innovation; Teamwork; Effective Communication;
Concern for accuracy/details; Self-Management/Planning/Time Management; Work
under pressure; Persistence; Results Driven; Problem Solving
Job Description
Handle phone calls, answer incoming telephones
while using computer to find requested information and help customers to solve
their problems
Answer all incoming calls and respond to
students’ requests
Provide inquirers with accurate and complete
information
Identify, research and resolve student's issues
using
the computer system
Follow up on inquiries that are not solved
immediately and contact the inquirer
Communicate with other departments to resolve
problems regarding complains
Transfer customers calls to appropriate staff
Job Requirements
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability
to resolve issues and address complaints
High level of Communication skills
Presentable and has self-confidence
Finds pleasure in fulfilling the expectations of
inquirers when serving customers
Qualification
University Degree in any field
1-3 years of experience as a call center agent
Very good command English and Arabic is a must;
any other language is a plus
Very good computer skills (Word, Excel…etc.)
Apply Via The Following Link