Job Description
Handles
customers’ enquiries, requests and complaints in a positive effective manner
whilst ensuring company’s branding and corporate image are reflected in a
positive manner and as per approved quality standards
Responds to
customers’ incoming calls pertaining to all kinds of enquiries, requests, and
complaints timely and accurately to reflect a positive image of the company
Provides
accurate information about the company’s products and services; processes
travel bookings, modifications and cancellations on reservations
Handles
customers’ complaints of different nature, identifies and prioritizes problems
according to complexity, and provides immediate solutions accordingly
As needed,
escalates complaints to concerned parties in Contact Center or any other
division and follows up on action taken
Promotes the
company’s products and services through cross-selling such as ancillaries,
holidays packages, loyalty programs, etc. ensuring monthly targets are met thus
increasing the revenue and sales
Converts lead
calls to Contact Center sales agents and field sales agents as needed and
follows up with customers to ensure enquiries been responded to effectively
Demonstrates
thorough understanding of the Contact Center core activities &
functionalities, supports the team in day-to-day operations ensuring maximum
productivity, flexibility, and cooperation are achieved
Ensures all key
performance indicators for customer satisfaction are achieved, including agreed
service levels, quality standards and productivity
Demonstrates
willingness and cooperation in learning new initiatives and methodologies that
add value to the overall performance
Performs any
additional responsibilities as advised by the Line Manager/Supervisor
Job Requirements
Male-Female
B1-B2 Good in
English & Arabic Languages
High
School/Diploma or equivalent
Capable of using
technology systems and tools such as Microsoft Office
No hearing or
articulatory problems
No previous
experience is required for this role; any experience would be treated as an
advantage
Capability of
understanding market trends and channeling them leading to effective customer care
solutions
Possesses
effective communication skills that enable him/her utilize in building sales
and marketing techniques
Capable of
understanding customers’ problems and direct them in the right channel
Ability to work
for long hours and under pressure
Capable of
identifying problems and immediately reacting to situations of different nature
such as angry customers, complaints and special requests
Demonstrates the
ability to contribute and successfully deliver against business strategy and
set KPIs
The benefits we
offer you
Very attractive
package
Overnight
allowance
Fully-paid
training
High chance to
get promoted as you'll be joining our very first waves
Work hours
Rotational
shifts, rotational days off
9 working hours
including a 1-hour break
Apply Via The Following Link