Job Description
Handling Customers Complains, and send them to the concerned parties
Responding promptly to customer inquiries.
Communicating with customers through various channels. (Calls & social media)
Keeping records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support.
Knowing our products so that they can answer customer’s questions.
Follow communication procedures, guidelines, and policies
Job Requirements
Education :
Bachelor Degree
Work Experience :
0-2 Years of Experience (Fresh Grads are welcome to apply)
Microfinance Background is preferable
Language proficiency :
Intermediate in both spoken & written English & Arabic language is required
Job Shifts :
Rotational Shifts
Job Details
Experience Needed:0 To 3 Years
Career Level:Entry Level (Junior Level / Fresh Grad)