Job Purpose
To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution
Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers
Key Accountability
Targeting New Payroll Companies and proceed with
contracts & Accounts singing and ensure they comply with the ADIB’s
regulations and procedures
Maintain contact with key potential clients & to
have visits to these customers on quarterly basis
Manage overall relationship with customers till the
accounts become live and ensure complying with pre-set criteria of the business
acquisition defined by the payroll segment
Propose Payroll full benefits to achieve new payroll
contracts & sales of ADIB's Assets and Cards products and services
Promote ADIB Assets and Cards products and services
throw effective cross selling techniques
increase assets and cards penetration ratios on
companies’ portfolios in line with sales plans and budgets
Will be the company focal point “Account manager “at
ADIB to provide customer service at all stages and handle company inquires and
trouble shoots
Handle issues raised by companies as part of
relationship management
Answer queries about ADIB`s products & services
and provide client reassurance & consultations
Provide the relevant Corporate Sales Manager &
Segment head with regular performance reports and updates on the market
reaction to ADIB payroll as well as competitor’s activities for possible enhancements
Handle customer complaints efficiently and raise the
unsolved ones to the Corporate Sales Manager to maintain customer satisfaction
and loyalty
Provide proper software to new payroll companies’
responsible person and give professional training on the usage of this software
Follow up DCs production and delivery
Interface with risk to finalize all assets and cards
pending TIAs
Interface with AMC to handle payroll operations
(upload signatures, files review, etc…) and manage remote payroll signing with
branches
Interface with risk team to finalize accounts coding
Minimum Qualifications
University/College Degree
Payroll Officer: Minimum 3 years banking experience
Payroll Senior Officer: Minimum 5 years banking
experience
Payroll Direct sales or Branches network experience
Handling partner relationships with external parties
Apply Via The Following Link