(Outsource
Vacancy)
Job
description
Responsible
for the day-to-day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and
applicable legal requirements.
coach
direct reports on their performance on a regular basis to ensure performance
metrics are achieved at a minimum weekly.
Identify
performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment.
Ensure
service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’) and financial expectations.
Communicate
expectations to employees and provide timely updates, provide subject matter
expertise in handling escalated customer calls as needed.
Conduct
Team Meetings to ensure expedient communication of relevant information and as
an open forum for input. Schedule and organize team activities
Candidate
Profile
Minimum
3 years of experience in Call Center field
Experience
as Team leader is must or at least Acting as Team leader for a while
Bachelor’s
degree (Any)
Good
to Very good command of English
No
gender-based
Max
age 35
Cairo
Residents
No
Relatives at Banque Misr
Benefits
Medical
and social insurance
Salary
9000 + 1500 KPIs + Annual bonus
Work location
Nasr
city, Dokki, downtown (Cairo- Giza)
Apply Via The Following Link