DESCRIPTION
Our
Amazon Contact Centers work towards a single goal: to deliver the best possible
support experience to our customers. To do that, our CS Operations teams are
empowered and expected to think like owners. We solve problems the first time
so that customers have an effortless experience every time. Building on
Amazon’s global mission of being the ‘Earth’s most customer-centric company’,
the Customer Service team started operations in August 2005 and has grown
steadily in size and scope since then. Our Team members are empowered to think
like owners and resolve customer problems via phone, email or live chat. We
operate in a fast-paced, dynamic environment and make an impact to millions of
customers across the globe. Our relentless focus on process improvements has
helped us continuously evolve and expand our focus into new business domains.
BASIC
QUALIFICATIONS
Excellent Spoken
Language proficiency in English
Excellent communication
skills in (written and verbal)
Ability to communicate
correctly and clearly with all customers
Excellent documentation
skills
Good comprehension
skills – ability to clearly understand and state the issues customers present
Ability to concentrate –
follow customers issues without distraction to resolution
Good composition skills
– ability to compose a grammatically correct, concise, and accurate written
response
Work successfully in a
team environment as well as independently
Computer
Knowledge/Skills
Ability to use a desktop
computer system
Familiarity with Windows
Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates
understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability
to successfully navigate websites
Demonstrates a
proficient knowledge of email applications
Demonstrates an ability
to learn in various media
Ability to successfully
adapt to changes in the work environment
Customer
Focus
Excellent customer
service skills, including maintaining focus on the customer issue in a
fast-paced environment
Ability to empathize
with and prioritize customer needs
Demonstrates
interpersonal skills with a diverse customer base
Demonstrates conflict
resolution, negotiation, and de-escalation skills
Demonstrates ownership
to resolve challenging customer issues, escalating when necessary
Ability to determine
customer needs and provide appropriate solutions
Maintain regular and
reliable attendance, including the daily schedule as assigned
Flexible with the
working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Effective problem
solving skills including decision making, time management and immediate
prioritization of tasks as assigned
Ability to approach
problems logically and rationally
Action oriented and
self-disciplined
Organized and
detail-oriented
Ability to quickly and
effectively prioritize work time in various departments to meet business need
Ability to maintain
composure in highly escalated situations
Qualified candidates
will be comfortable in a multi-tasking, high-energy environment They will be
creative and analytical problem solvers with a passion for excellent customer
service
Apply Via The Following Link