Operational Excellence Process
Receive incoming calls, Handle the daily reservation
and booking regarding out Patient Clinics
Handel inquiries or patients' complaints within
agreed time scales and in an appropriate manner
Handle the cancellation and modification for upcoming
OPD Clinics
Follow up with case transfer
Escalate hot issues to team leader
Assure accurate info delivery and align with concerned departments
Monitor services
Ensure promoting both the Exclusive and visiting Doctors
Ensure advising clients on products and services available
Customer Satisfaction Process
Build an outstanding service experience through meeting customer needs in align with good understanding of clinic operations and procedures
Build an outstanding service experience through good understanding of clinic operations and procedures
Establish an effective communication with team agents and other concerned departments to ensure getting accurate information to patient inquires
Innovation Process
Identify opportunities to add value beyond taking the
call to relevant business areas (e.g., sales, marketing, product development,
etc.)
Provide proactively ideas and insights
to improve the customer’s issues handling
Qualifications
Very Good knowledge of Microsoft office
Very Good command of English
+6 Months Experience in Call Center
Bachelor's Degree