Job Purpose:
The teller operations role is the front end of the organisation involving direct interaction with customers. The role serves as a one point interface for most customers for their daily banking needs and also involves some of the most critical banking requirements including cash and vault management
Key Accountabilities:
Quality & Service:
Receive and process cash / cheque deposits from customers.
Process all cash/ operational transactions within limits that can’t be affected at Self- Service Zone.
Verifying customers’ signatures within limit and obtain proper verification for over limit.
Process special instructions concerning TDs & all sundries transactions.
Handle customer inquiries/ issues & escalating complaints to Operation Head.
Ability to handle large volumes of cash.
CBE, Compliance, Audit, Procedures:
Preparing Cash Reports
Ensure abiding by & implementation of all Bank policies and procedures as per set limits and given signature authority as well as all compliance/ CBE requests.
Sales:
Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers
And any other assigned tasks.
Minimum Qualifications:
University/College Degree
Good command of the English language
Minimum Experience:
0-2 (Fresh graduates)
Job specific Skills:
Enhanced communication skills (Oral & written)
Interpersonal, problem-solving, analytical and networking skills across various functions.
Strong customer service orientation and quality management skills.
Good accounting knowledge and numerical ability.
Generic Skills
Communication Skills
Customer Service skills