Job Description
Executing sales strategies.
Place customer orders in the computer system
Identify and escalate issues to supervisors
Process orders, forms, and application
Research, identify, and resolve customer complaints using applicable software
Handling escalated customer complaints.
Maintains sales reports
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Provide product and service information to customers
Setting marketing plans and Tele sales campaign in coordination with the Optical Business Development
Preparing reports and analyzing Tele sales data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Job Requirements
6 months to 1+ year Previous experience in a reputable call center.
Excellent customer handling capabilities.
Fluent English.
Proficiency with necessary technology, including computers, software applications, phone systems, etc
Job Details
Experience Needed:1 To 2 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Salary : 5000 To 6000 EGP Per Month