Job Purpose:
This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
General Inquiries:
Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
Education Requirement/Field of Study: Bachelor’s Degree
Requirements:
Skills & Experience:
Bachelor degree preferred (Business/finance related major) or equivalent experience.
Previous experience in Customer service or operations.
English Language Proficiency.
Experience in Microsoft Office; GSAP
Data Analytics & Insights
Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell.
Able to demonstrate a continuous improvement mind-set.
Demonstrated communication and relationship building skills.
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
Value Chain Understanding.
Commercial & Economic Acumen.
Contract Management.
Company Description
Shell Egypt offers a portfolio of capacity building programs for Egyptian community targeting youth at high school, university and fresh graduates levels up to middle management level. The Programs include different offerings in STEM Education Like NXplorers Program, Shell Eco Marathon, Imagine the Future, in addition to its flagship entrepreneurship program Intilaaqah.
An innovative place to work
There’s never been a more exciting time to work at Shell.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas, and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
job Details
Country :- EgyptWork
Location :- (City)Cairo