Job Description
FloraDoor online Florist is seeking a business coordinator to perform a variety of tasks. These tasks include, but are not limited to answering customer inquiries in a friendly, polite manner.
Coordinate with the florist operations in different cities in Egypt, the delivery staff, third-party delivery, and managing an e-commerce system to ensure that customers are satisfied.
FloraDoor is also responsible for the flower decorations of some luxurious hotels in Cairo and other cities in Egypt, which requires constant following up with the hotels to fulfill their needs.
Monitoring daily operations of E-Commerce transactions
Receiving and processing orders in an accurate and efficient manner
Effectively resolving customer inquiries
Engaging customers through email and social networks to resolve service issues.
Following up with customers to ensure their satisfaction
Managing the E-Commerce Content Management Systems
Educating customers on using our e-commerce system
Communicate with third-party delivery regarding service levels and customer issues.
Coordinating with E-Commerce and Digital Marketing teams
Coordinating with the hotels' management to fulfill their needs
Providing daily and monthly reports
Creating and sending invoices for the clients.
Other duties as assigned
Job Requirements
Excellent written and verbal communication skills “ English” is a must
Detail-oriented, flexible, adaptable, optimistic, dynamic self-starter, and high sense of ownership.
Able to work in a fast-paced, detail-orientated environment
Excellent interpersonal and communication skills
Intermediate PC and PC application skills
Males only
Bachelor’s Degree, 23 to 30 years old
Polite, friendly attitude to deal pleasantly with customers
Ability to work under deadlines
Expert in MS Office and related applications.
Ability to travel to different cities in Egypt when necessary
Job Details
Experience Needed:1 To 5 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Salary:6000 To 6500 EGP Per Month