Requirements
What you will need to succeed in the role:
Experience
0 to 2 years of Experience in off-shore contact center
Skills
Ability to speak and understand English fluently.
Ability to write business letters and reports
Good conversational skills to hold the attention of the customer on the telephone.
Ability to grasp quickly.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Flexibility to work shifts.
Ability to build rapport with people.
Ability to maintain focus while working with voluminous data.
What additional skills will be good to have?
Good MS Office skills.
Good reporting and reading MIs.
Understanding real-time urgency.