Maintain a superior customer service experience including pre-empting issues and proactive servicing
Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
Maximize profitability from the priority base
Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers
Up-sell and cross-sell other bank products and services to existing customers
Minimize customer attrition
Maintain customer contact
Ensure implementation of all bank policies / procedures / KYC requirements
job Details
Company: Credit Agricole Egypt