SSC is hiring a Customer Service Officer for Global Financial Networks & Banking originated in the UAE and continuing its global growth.
We're looking motivated agents who's eager to support customers by providing information and find solutions to enhance the customer experience
Salary: 10,000 to 12,000 EGP gross
Job context: Remote
Industry: Banking
Employment type: Insourced staff/ Annual Contract
Area of Experience:
Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Must Have:
University Graduate.
1 – 3 years of Call Center experience.
Customer focused.
Computer literate.
Excellent communication skills (Excellent English language is a must).
Strong listening skills.