To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for tele sales whilst developing relationships with customers
A Day in the Life:
Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool
Assign correct owners to customer request based on identified reason
Recording of customer feedback from all areas of O2C processes
Capture the Voice of Customer and external surveys to learn customer perception and expectation.
Provide basic technical solution and document requests by customer
Am I a good fit?
1 to 2 years of Customer service in similar market environment
1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
Operational experience in logistic functions (optional)
Experience working in strong team environment and able to use problem solving skills.
Excellent written & oral communication skills.
College/University degree required