Job Purpose:
To delight internal and external customers over the telephone
Key Result Areas:
Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Knowledge, skills & experience:
University Graduate (preferably with some finance / banking or maths component)
Bilingual
1 – 3 years experience
Very customer focused
Computer literate
Excellent communication skills
Strong listening skills