The Role
Your Responsibilities Will Include
You will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services.
In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
Ideal Profile
Skills Required
Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
Ensure proper and timely escalation of issues to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer service and satisfaction
Work with the external team to stay updated on product and service knowledge
What's on Offer?
Join a well known brand within the Public Sector
If you are interested in Call center for Banking