Job Purpose

The teller operations role is the front end of the organisation involving direct interaction with customers. The role serves as a one point interface for most customers for their daily banking needs and also involves some of the most critical banking requirements including cash and vault management


Key Accountabilities

Quality & Service

Receive and process cash / cheque deposits from customers.

Process all cash/ operational transactions within limits that can’t be affected at Self- Service Zone.

Verifying customers’ signatures within limit and obtain proper verification for over limit.

Process special instructions concerning TDs & all sundries transactions.

Handle customer inquiries/ issues & escalating complaints to Operation Head.

Ability to handle large volumes of cash.

CBE, Compliance, Audit, Procedures

Preparing Cash Reports

Ensure abiding by & implementation of all Bank policies and procedures as per set limits and given signature authority as well as all compliance/ CBE requests.

Sales

Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers

And any other assigned tasks.


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