Job Duties:
• Main role in delivering successful releases for Digital Channels for both individuals and enterprises
• Align with business partners in retail and corporate teams regarding analyzing business requirements and designing a proper customer experience
• Main responsible person to develop proper testing scenarios as well as managing the end-to-end User Accepting Testing (UAT) activities from the business side.
• Perform backend testing and API testing using Soap UI and SQL although using different UI's*.
• Manage the product development with IT, developers, and group product development teams.
• Preparing documentation for relevant regulatory requirements
• Support troubleshooting production issues and ensure that long-term resolutions will be delivered.
• Support in creating user guides and demos in alignment with the commercial team.
• Develop training programs and documentation for front-liners regarding Digital Channels.
• Develop frequent market-scan analysis in terms of competitors practices and new trends and initiatives in the local and regional markets.
• Continuous awareness of global trends and innovations in the field of Digital Channels development.
Required Qualifications & Special Skills for the Job:
Bachelor’s degree in a relevant discipline (e.g.: Faculty of Commerce, Business administration, Marketing, Computer Science, )
1 – 3 years of Experience
Good Communication skills
Good Writing skills
Good Presentation skills
Strong analytical skills to translate data to business insights
Strong sense of troubleshooting and root cause analysis
Experience working with developers and system engineers to improve user experience: design, UI, and content optimization
Knowledge and experience with main banking backend platforms: Core Banking, Cards Management Systems, Trade Finance, etc.
Awareness of Central Bank regulations regarding Digital Channels