Job Description
• Implement the legal procedures (raising and dropping legal actions) are accurately taking place for eligible customers.
Follow up with Legal Agencies in terms of raising / dropping legal actions accurately within the agreed TAT. Assuring that adequate follow up is in place.
Reporting to CBE to avoid any regularity findings or CBE penalties.
Embed Collections Strategy in regards of acquiring Legal Procedures for eligible delinquent accounts in order to be returned to order within the shortest possible time.
• Contact with customers when required. This may take the form of written correspondence, telephone calls or face to face meeting in/out door.
Share the responsibilities of achieving Collections targets in terms of RAF, STP, and IMP.
• Deal with customers request received from different bank's channels and obtain the required authorization to agree short term requests, abiding by suitable policies.
Job Requirements
• Basic knowledge of the Bank's customer service standards.
CBE Reporting background
• Good understanding of the bank's lending policies, principles and procedures.
Good understanding of litigation process.
Basic risk Managements techniques
• Debt recovery techniques.
Negotiation skills.
• 1-2 years of experience in a similar position.
Retail Bank relevant experience