Job Description
• Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
o Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Job Requirements
University Graduate (preferably with some finance / banking or maths component).
° Bilingual
• 1-3 years experience
• Very customer focused
Computer literate
• Excellent communication skills
Strong listening skills