ADIB Bank Careers | Personal Banker

Job Purpose :

Identifies, acquires & grows a base of retail customers in order to meet business objectives

Nurtures the growth of long-term business relationship with target retail customers by providing them with substantial added value and providing world-class financial products / services


Key Accountabilities :

Sales/Relationship Management :

Responsible for achieving & delivering his/her targets of the allocated range of products specific to Advising Zone

Follow up with others (Credit/ Operations) Departments, pipeline or tools available (Jupiter) on pending cases

Achieving target sales activities of (outbound sales, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan

Personally and proactively effective at building the business, deepening relationships and increasing targeted consumers through the execution of an effective sales process

Prepares and executes a sales plan for the assigned account relationships; high knowledge of competition products

Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads

Proactive in assessing financial needs of customers

Keep updated and learns in-depth the new products offered by competition


Quality & Services

Ensure proper stationeries and merchandising in the Branch at all time guided by communication plan

Ensure handling and covering all customer requests/ inquiries to ensure services excellencies

Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodies and reviewing all related reports

Regularly promote the usage of other delivery channels via day-to day contacts with the customers

Ensure continuous flow of appointments at Advising Zone

Participates in special projects and tasks including Compliance related activities