Sales & Service Officer at Mashreq Bank

Job Purpose

To provide Mashreq customer’s financial services which exceed the customer’s expectations by delivering an Unbiased, competent, timely and problem free service

Be imaginative and creative in the delivery of Customer service

Improve on service levels at the branches. Take ownership of Customer complaint resolution

Be a team player and contribute to achievement of goals based on the key performance indicators, in branch. Also to support and coach new staff to make easier their assimilation in the MB family

Deputize for the ALMM and LMM in their absence

Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction

Adhere to branch process and report deviations to Branch Manager, which should finally lead to an acceptable Branch Audit rating

Attend daily sales meetings with branch manager and commit to sales target

Contact customers on daily basis, using telephone scripts, to set appointments with customers

Conduct outside sales calls to potential business/customers

Shopping competition and knowing the local market position on an ongoing basis

Key Result Area

The SSO will be responsible for Minimizing customer attrition

Customer acquisition

Meeting with the set service standards(indicators and surveys)

Ownership of customer complaints

Qualifications

Problem solving skills

Communication skills

Interpersonal skills

Ability to work under pressure

Computer literacy


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