Description
The content moderator is responsible for the user-generated content submitted to our online platform. Your role is to ensure that items are placed in the right category, are free from scams, does not include any illegal items, and follows the internal company content quality policy
Job Duties Include
Review listings submitted on OLX platform and approve or reject them based on pre-set guidelines and knowledge base while editing fields manually if needed
Escalate new cases and propose updates to the knowledge base accordingly
Conduct a review of a sample of listings after they go live and reject if needed based on pre-set guidelines and knowledge base
Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
Consistently meet daily and weekly targets including number of manually moderated listings and number of accounts reviewed
Requirements
Bachelor’s degree in Business Management, Marketing, sales or other relevant subject.
1 to 2 years of relevant experience
Fluent in Arabic and English
Proficiency with computers and strong typing skills
Strong problem-solving and troubleshooting skills
Experience with confidential information collection and management
Passion for ensuring a world class user support experience
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent communication skills, including verbal with proper grammar
Ability to work with others in a close manner
Good multitasking skills
Being comfortable with handling sensitive content.
Familiarity with our industry is a plus
Experience using help desk software and remote support tools