Responsibilities

Reviewing and moderating all user-generated content within comments, images, links, videos, audios, private messages, and user profiles, liaising with the rest of the team when required to maintain a good relationship with our audience

Moderating communities in social networking sites, including Facebook, Twitter, and other social media platforms, and adapting methodology where appropriate to ensure that the brand tone of voice is consistent and to keep our customers satisfied

Responding to and following up with queries from any communication channel to provide prospects with prompt and professional information on our products while deploying soft sales skills proactively and ensuring all quires are fulfilled on time

Aligning with the rest of the team on campaigns and selling or marketing standards and methodologies to support our business goals

Making reports on relevant moderation statistics, issues, and outcomes to have cumulative data to track the performance

Keeping track of the community moderation insights to provide feedback to the Social Media Team regularly 

Monitoring all information and news related to the industry and the company to anticipate potential issues

Qualifications and Work Experience

Bachelor’s degree in any field

Experience in customer service, sales, or social media is a plus

Excellent command of both written and spoken English and Arabic

Excellent computer and social media skills

Excellent writing skills

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