candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Have More Impact Than Others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Client Services Officer - Global Liquidity and Cash Management (GLCM Digital)
Principal Responsibilities
Identify and resolve daily cash management inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services
Organic cross selling of GLCM products and services and provide superior service support for all GLCM solutions
Resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
Open daily cases to track inquiries and manage cases to resolution within agreed timelines
Ensure that fraud/errors/irregular transactions (if any) are identified and escalated
Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set
Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy
Ensure all activity documentation is complete to provide performance tracking
Complete other responsibilities, as assigned
Establish and maintain excellent working relationships with the key HSBC stakeholders
Live the Group Values
Supports HSBC’s GBM and CMB customers
Bachelor’s degree in business, related field or equivalent work experience
Knowledge of industry standards related to all Cash Management products and services preferred
Ability to understand customer needs, and translate to actions aimed at providing quick resolutions
Ability to resolve medium to complex queries including customer complaint resolution
Strong Customer Orientation and passionate about delivering superior customer service
Ability to write business emails providing complete and accurate information and next steps
Excellent interpersonal skills and ability to interact and build relationships with stakeholders at all levels
Great written and communication skills in English
Flexibility to work shifts (night shifts )
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
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