Job Purpose
Answer incoming customer phone calls and take appropriate action for each call.
Key Accountabilities
Outgoing calls following up calls on customers number from sales report
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Route calls to appropriate resources
Upsell products and services
Complete call logs and reports
Other duties as assigned
Qualification & Education
High school diploma or equivalent.
Proficient in relevant computer applications.
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately