Job Description
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Job Requirements
Proven experience as call center supervisor or similar supervisory position.
Experience in customer service is essential.
Working knowledge of MS Office.
knowledge of telephone equipment and relevant computer programs.
Outstanding communication and negotiation abilities.
Ability to work under pressure.
Excellent organizational and leadership skills.
University degree.
Benefits :-
Competitive salary and benefits package
Social insurance