Job Description

Handle all complaint cases received from different channels

Handle all complaint cases related to vendors

Register all complaints in the system

Consistent complaint follow-up with customers to ensure full resolution of their cases.  

Collect caller’s feedback and suggestion, forward it to direct team leader for future action.


Job Requirements

Bachelor's‌ ‌Degree ‌‌preferable in Business Administration or Hotel Management.

1-2‌ ‌years‌ ‌of‌ ‌experience‌ ‌in‌ E-Commerce, Telecommunication, Hotel Management or Customer Service.

Very Good English, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌

Excellent Customer Service and complaint handling skills.

Good MS office knowledge.


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