Job Description
Handle all complaint cases received from different channels
Handle all complaint cases related to vendors
Register all complaints in the system
Consistent complaint follow-up with customers to ensure full resolution of their cases.
Collect caller’s feedback and suggestion, forward it to direct team leader for future action.
Job Requirements
Bachelor's Degree preferable in Business Administration or Hotel Management.
1-2 years of experience in E-Commerce, Telecommunication, Hotel Management or Customer Service.
Very Good English, both written and verbal.
Excellent Customer Service and complaint handling skills.
Good MS office knowledge.