Experience & Qualifications
Proven ability in customer relationship management
Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs
An understanding of Credit Policies and Lending Guidelines
An broad knowledge of financial planning and defining customer needs
A full understanding of referral processes
An understanding of the Premier, Advance and Personal Banking Propositions
SKILLS
Excellent relationship skills
Customer driven with a strong focus on quality of service
Proven ability in making lending decisions in accordance with bank policy and guidelines
A clear understanding of how value is created within the Premium segment, both for customers and the bank
The jobholder forms an integral part of the branch and wider HSBC management team The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues
QUALIFICATIONS
Attain appropriate professional and regulatory qualifications as required by market
Attain any internal standards as required by Country
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