Manage large amounts of chats in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Troubleshooting Software problems, case upload issues.
Handling Requests regarding Case Status update
Coordinating internal requests from other departments related to cases that are missing information required from the customer.
Meet team's qualitative and quantitative targets
Requirements
Bachelor’s degree with a concentration in Business Administration preferred
1+ years of experience in Live Chat Specialist role.
Track record of over-achieving quota
Strong & quick typing skills.
Familiarity with ticketing systems and customer-oriented processes
Strong communication skills in English & Arabic.
Ability to work in fast-paced environment.
Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our customers.
People-centered, supportive, flexible and a team player.
Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
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