Description
Job PURPOSE
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.
KEY ACCOUNTABILITIES
Operational Functions
• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
• Process all the cash counter transactions accurately in accordance with the set objectives.
• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
• Check counterfeit currencies, checks and identities
Qualifications
• Bachelor’s degree of commerce, business administration, accounting or its equivalent
• (0-2) Years of experience
Skills
• Good command of English and Arabic languages
• Communication Skills
• Problem Solving Skills
• Service Oriented
• Process Oriented
• Adept in using basic software such as office, internet and e-mail