Retail Customer Service Executive


Job Description

Attend to all walk in customers’ needs promptly

Serve Walk-in customers and provide full information and advice.

Manage and meet customer expectations

Sustain high customer satisfactory service level

Provide excellent customer service for cash clients as per Aramex CS standards Sell cash shipments.

Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.

To contact four cash customers per day (leakage or none-active customers).

Promote Aramex campaigns for customers

Ensure outlet customer satisfaction at all times

Handle relevant GCS cases, follow up and close all requests.

Handle SRN for outbound team.

Handle all passports cases by cash team and other teams.

Handle all cash customers requesting various Aramex products

Process and prepare cash shipments for shipping

Handle all outstanding reports and close the related cases on daily basis.

Close pending cases on a timely manner.

Pass the outlet customer service audits.

Adhere to company HSSE, compliance and sustainability corporate policies.

Ensure timely resolution of customer complains to retain customers

Ensure using the up to date cash rates.

Contribute to meeting the annual/quarterly cash targets.

Rotation shifts (Weekly Schedule) and there is a Uniform.


 Job Requirements

Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent)

Excellent English & Arabic Language

Excellent Communication Skills

Excellent Problem Solving Skills

Eager to Learn

Team Player

Customer Oriented

0-1 Years Experience in Customer Service Role


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